PokerStars Casino - 플레이어의 계정이 정당한 이유 없이 폐쇄되었습니다.

they closed my account because they say I have a relation with an account aces198**. Now that account is an account from a family member. They keep telling me that they won’t open up account until they resolve issue with aces198**. However they have never gotten into contact with that account and they never sent them an email. Again if they have an issue with that account then resolve it with them not me. PokerStars also told me to send them a picture of me with my license and still they have not gotten back to me. I will give any documents they will request and so will other account but they have never reached them. I am livid because it’s suspicious how they allowed me to deposit money and then I won over 2k from a tourney and wanted to withdraw they all of a sudden close my account! After all this I am still wiling to play on their site but please allow me access or the minimum to get the funds that is owed to me! ITS MY MONEY NOT THEIRS!

Hello NickC13,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with PokerStars Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your family member lives in the same household?
• Did you ever both use the same device to access the casino?
• What exactly is the issue with the family member's account?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello yes we both live in same household and we do use the same computer and sometimes cell phone. I do not know what the issue because the site has not reached out to my family member or wouldn’t tell me what the issue is with their account because it’s an invasion of privacy. I speak to agents online who say that there are multiple teams looking at this situation and they will get back to me. It’s been 3 days now.

Dear NickC13,

I hope you’re doing well.

Unfortunately, it is strictly prohibited to use the same device to access two completely different casino accounts. While most casinos allow players to register from the same household or IP address, sharing a device is strictly against casino rules.

In such cases, the casino may close all accounts associated with the device and confiscate any winnings generated on them.

Please let us know if there is anything else we can assist you with.

Best regards,

Nick