Power Casino - 플레이어가 철회를 받지 못했습니다.

Hi i was playing at powercasino.bet a few weeks ago and won 1721$

i uploaded my documents for verification and spoke to the support who told me nothing about closing down their casino.

So they were pretty mush just stalling i think

i have still not got my money i could only withdraw 1000$ at a time and did not recive it.

Dear Gregorio,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that you had a pending withdrawal of $1000 and an additional $721 in your account? Have you accumulated these funds with or without an active bonus?

Do I understand correctly that the casino has not informed you about what will happen to your funds?

Thank you very much in advance for your reply.

Best regards,

Kristina

Hi

Yeah i had a $1000 withdraw pending and another $721 that i could not make a withdraw request of yet.

When i contacted them to ask what was going on with my withdraw they just said that its a standard practice and will take some time to check game play and so on, not one mention about closing their business.

Yes i played with a deposit bonus

Hello Gregorio,

Unfortunately, it seems that Power Casino has suddenly ceased operations and will not respond to us. Sadly, there is not much we can do to help at this point and so I will close the complaint as 'unresolved'.

I recommend you contact the Curacao e-Gaming License Authority (https://www.curacao-egaming.com/public-and-players/) and submit a complaint to them. They will likely be able to obtain more information regarding this situation.

Please let me know how they respond (kristina.s@casino.guru).

I am sorry I couldn't be of further assistance.

Kind regards,

Kristina