Power Casino - 플레이어의 탈퇴가 지연되었습니다.

Hello. 4 deposits were made in this casino, verification was successful. A withdrawal request was made to Skrill in the amount of 500 euros. Still haven't received the money.

For two days the casino has not opened (does not work). I tried different mirrors of their site, even tried to use vpn (they have a suggestion on the page to use vpn if the site does not open), but their site does not work.

Emails are not answered.

Здравствуйте. В это казино было сделано 4 депозита, верификация была пройдена успешно. Был сделан запрос на вывод средств на скрилл в размере 500 евро. Деньги до сих пор не получил.

Уже два дня казино не открывается (не работает). Пробовал разные зеркала их сайта, пробовал даже использовать впн (у них на странице написано предложение использовать впн если сайт не открывается), но их сайт не работает.

На имейлы не отвечают.

Dear ovaaal,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you.

Furthermore, we are aware of the issue with the website, and we are currently trying to get in touch with the casino to find out what is going on. Hopefully, we will receive more information soon.

Thank you in advance for your patience.

Best regards,

Kristina

Did you manage to contact the casino? Did you find out what the problem is, why their site is not working? and will it work at all?

I understand that you advise waiting 14 days, but what can you expect if the casino is not working?

Вам удалось связаться с казино? Вы узнали в чем проблема, почему их сайт не работает? и заработает ли он вообще?

Я понимаю, что вы советуете ждать 14 дней, но что тут можно ждать, если казино не работает?

Dear ovaaal,

We are in contact with the casino and they are aware of the problem. We have been informed that they are doing their best to resolve this issue.

Could you please advise if there is anything new from your perspective? Have you been contacted by the casino in the meantime?

I tried to contact the casino support. Since June 7, no one has answered me. All emails I sent were ignored.

Hello ovaaal,

Unfortunately, it seems that Power Casino has suddenly ceased operations and will not respond to us. Sadly, there is not much we can do to help at this point and so I will close the complaint as 'unresolved'.

I recommend you contact the Curacao e-Gaming License Authority (https://www.curacao-egaming.com/public-and-players/) and submit a complaint to them. They will likely be able to obtain more information regarding this situation.

Please let me know how they respond (kristina.s@casino.guru).

I am sorry I couldn't be of further assistance.

Kind regards,

Kristina