Dear iiisarockss,

We appreciate you taking the time to voice your concerns, and we deeply regret the issues you've encountered with our services.

In reviewing the difficulties you've faced, including the bonus terms confusion and the challenges with your withdrawal request, we acknowledge several areas where our service did not align with the high standards we set for ourselves and our valued players:

Bonus Terms Misunderstanding: The complication began when bets exceeding our Bonus Terms and Conditions limit of 5EUR/CAD/USD/JPY were placed, leading to the unfortunate cancellation of your bonus. We apologize for any oversight in communicating these terms more clearly.

Account Balance and Refund: Following this, we aimed to address the situation by adjusting your account balance as a gesture towards resolving the matter. However, these funds were played, which, according to our policies, affects the eligibility for a refund as the adjusted balance was utilized.

Withdrawal and Account Verification: Your withdrawal request was also affected due to incomplete account verification. This step is crucial for ensuring the security and integrity of our platform and all our players. We regret any lack of clarity in how this process was explained or managed on our end.

We are committed to rectifying these issues and ensuring you feel supported and valued:

Direct Support Contact: Please reach out to us at support@777onfire.com for personalized assistance with your account verification and any other concerns. We're here to ensure a smooth and straightforward resolution process.

Account Review and Assistance: Should you feel there are further aspects of your experience that require attention, do not hesitate to inform us. We're dedicated to fairness and transparency and will thoroughly re-evaluate any actions taken on your account.

Clarification on Policies: Our team is at your disposal to explain any part of our terms and conditions, helping you to fully enjoy our games with confidence and peace of mind.

We're determined to take every necessary step to restore your trust and satisfaction. Your feedback is a crucial part of how we improve, and we're grateful for the opportunity to address and resolve your concerns.

Thank you for your patience and understanding. We look forward to reconnecting with you and working towards a positive resolution.

Warmest regards,
777onfire