Dear williamweng1986,

Thank you for sharing your feedback with us. We value your input and would like to address your concerns.

We understand your frustration regarding the withdrawal process. Please note that the approval process typically takes from 0 to 48 hours, after which it may take an additional 1-7 days for the banks to complete the transfer. We apologize for any inconvenience this may cause.

Regarding the timing of withdrawals based on when you win, we strive to process withdrawals promptly, but there may be occasional delays due to processing schedules. We appreciate your patience and assure you that our aim is to provide a smooth experience for all our players.

You mentioned that having an account manager is a positive aspect for you, and we're glad to hear that you find value in this service.

Regarding the minimum withdrawal amount of $300, we'd like to mention that players have the option to utilize alternative payment methods that do not have this requirement. This provides more flexibility in managing your funds.

Regarding the cashback bonus, it is automatically credited as long as there are no duplicate accounts and all the conditions outlined in the cashback rules are met.

Regarding the RTP (Return to Player), it's important to note that this can vary depending on the game provider and specific games you choose to play.

We appreciate your feedback and are committed to improving our services to provide you with the best possible gaming experience.

If you have any further questions or concerns, please don't hesitate to reach out to us.

Best Regards,
Neospin Casino Team