I registered at Unibet Casino in March and completed the verification process. After that, I received a message saying everything was fine the verification was completed, and the status of the documents changed. Without a second thought, I started playing: depositing, winning, losing, and withdrawing funds...

Then, another notification came, and I had to go through verification again: send my passport or driver’s license, proof of address, a utility bill, a bank statement, and proof of funds. A lengthy list, but the very next day, I uploaded all the necessary documents, yet the verification process didn’t end there!

They asked for a whole bunch of documents again, including a bank statement, and gathering them took me until August 9th. I also reminded the administration that I had previously sent them a 90-day Skrill statement, as I only deposited through this method, so all my transactions were there... What was the point of asking for the same documents? I was tormented with documents, I submitted everything, and still, everything went wrong.

It didn’t take long to get a response: on the 12th, I received an email saying that my account was closed for violating clause 10.3, and all my funds were brazenly seized... well, confiscated, of course.

At first, I thought it was a mistake since the email addressed me as "Anna," and the violation of clause 10.3 had nothing to do with me, as it essentially pertains to intellectual property.

I tried to find out what exactly I had "violated." Then they sent me another email, referring to a different clause, which seemed very strange to me. First, they call me Anna and say I violated clause 10.3, and now it turns out there’s a new clause. By the way, the account is still blocked. Every single day, they change the reasons for closing the account and come up with different excuses. Well, I didn’t get my money, but I did get a whole bunch of terrible emotions and emails with ridiculous excuses.

Not long ago, I registered at Casimba, made a deposit, and played for a day. By the way, I didn't win anything – just lost a bit, but that's not the point of the story. A few days later, I received an email from the casino stating that I needed to go through verification. Well, I uploaded all the necessary documents that same day, but the very next day, I received another email with a request to verify my account. Are you kidding me?!

Of course, I immediately wrote to support and got the brilliant response: ""send the documents for verification."" What nonsense? Did you not process the information the first time? Guys, either your internal processes are terribly flawed, or your moderation team's competence leaves much to be desired. This absurdity continued for about two weeks: I tried to prove that I had already sent my personal data for verification, while the moderation team insisted they hadn't seen anything and that I needed to send the documents again, despite confirming in one of their emails that they had received the information from me!

Is it even necessary to say that reputable casinos don't treat their players this way?

But that's not the main issue! I still had about 7000 EUR in my account from my previous deposits. Once again: I ended up losing, didn't get a cent from the casino! Everything in my account was my own money!

But due to the verification issues, obviously created by the casino itself, my account was blocked – along with it, I lost my money! My own deposit was brazenly taken from me!

My money is still with them, and my account remains blocked. They don't even respond to my messages or explain the reason for the block! I, of course, hope for a positive outcome and that MY money from MY deposit will be returned to ME, but considering the quality of their customer service, it seems that getting my money back won't be that easy.

In short, I don't recommend anyone to play at Casimba; anyone could end up in my situation at any moment, and the thought of what might happen during the withdrawal stage is terrifying.