Punt Casino - 플레이어의 계정이 차단되었습니다.

A few months ago I was playing on punt casino and went on a streak of winning money's. I won't about 15000 and I went down a little and requested a withdraw. af065cd24fd50c84358ba45dc81f3927983a15b8dab1c3de3d46d23acc4bcebe. That is the transaction number for the withdraw they sent me when I did a coin draw . Then the next day I got into to play it won't let me log on is just keeps going to a screen that says something g bad happened. And then whe I go to reach out to customer service they give me a generic email stating they deserve the right to close any account at any time they feel. And then they leave the chat right away. In the past I used menus codes back to back until I realized you can't but they never locked me out. But when I won I haven't made the mistake of doing the bonus codes reaped for months. So when I won the money it was off a cash deposit I made there was no bonus code no back to back none of that it was completely legitimate. I been trying to reach out to them to no avail. They are absolutely the worst people to deal with.

Dear Antcoll123,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? Which games you’ve been playing (live casino games, slots, or sports betting)? Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Yea I had the acount for a year or two already and I had previous withdraws from them. And the game I was playing was tigers heart. And there was not a bonus j was playing with it was my own funds

Yea I had the acount for a year or two already and I had previous withdraws from them. And the game I was playing was tigers heart. And there was not a bonus j was playing with it was my own funds

Is there any relevant communication that you could forward to me before we'll contact the casino directly, please?

No there is not

Thank you for sharing all the required details, Antcoll123. Your complaint will be forwarded to my colleague Stefan (stefan.m@casino.guru) who will be dedicated to assisting you. We understand how frustrating this situation can be and we will do our best to ensure that your problem is resolved to your satisfaction as soon as possible. We wish you the best of luck.

Dear Antcoll123,

I am so sorry to hear your account got blocked. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Punt Casino representative to join this conversation and participate in resolving this complaint.

Dear Punt Casino,

Could you please state why the player's account got blocked? Could you please provide us with the evidence? You can put the statement here and paste the evidence here or send it to my email address stefan.m@casino.guru.

Thank you in advance for providing the information.

Kind regards,

Stefan

Greetings all,

The terms and conditions of the casino state that only one account per player/household is allowed. In this case we easily located 20 accounts directly associated with one individual opened using varying player details, all with claimed free bonuses. Our security department found significantly more and decided this was ample reason to close all related accounts and suspend any affiliation with the individual.

Supporting documentation has been forwarded to the casino.guru team for review.

Best wishes,

Punt Casino

Dear Antcoll123,

I have reviewed the evidence provided by the casino representative, which shows you have created multiple accounts and claiming no deposit bonuses.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Kind regards,

Stefan