Punt Casino - 플레이어 상금의 인출이 지연되었습니다.

I won more than 100 euros with the registration bonus, I complied with the betting rules.

I requested a withdrawal of 100 euros, the request was denied and the amounts I had in my account were confiscated.

I contacted support and was only informed that they do not pay the amounts for my region.

I requested the withdrawal in Bitcoins, to even avoid any problems with the banks.

Unfortunately the Casino does not pay, I believe the games are fake.

Don't trust.

Ganhei mais de 100 euros com o bônus de registro, cumpri as regras de apostas.

Solicitei a retirada de 100 euros, a solicitação foi negada e confiscaram os valores que tinha em minha conta.

Entrei em contato com o suporte só foi me informado que não pagam os valores para minha região.

Solicitei a retirada em Bitcoins, para inclusive evitar qualquer problema junto a bancos.

Infelizmente o Casino não paga, acredito que sejam falsos os jogos.

Não confiem.

Dear pekkanay,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello,

Unfortunately, they have already disapproved the request and withdraw all my balance.

They informed that they do not pay players from Brazil.

Olá,

Infelizmente já reprovaram a solicitação e retiraram todo meu saldo.

Informaram que não pagam jogadores do Brasil.

Thank you for your reply, pekkanay. Before proceeding with this complaint, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear pekkanay,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.