PureWin Casino - 플레이어의 예금은 그의 계좌에 입금되지 않았습니다.

I have deposited 1000 inr thrice and 500 inr once using pure casino deposit...the amount has been debited from my account and not credited to pure casino wallet....I faced the same issues 4th time....when I tried to contact the customer service,they often replies me that it's not their fault...its the third party gateway who is delaying the payment...they request me to wait for 14 days for the amount to get credited....if I have to wait for 14 days,then what's the point in depositing...u r not trustworthy...I suggest Indian users not to play with this casino...i would rate 1/10...disgusting..

Dear Abhishek,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process which takes one month approximately. In these cases, casino has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint opened for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

Dear Abhishek,

Did you contact the payment provider? Is there anything new?

We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.