Rajabets Casino - 플레이어가 계정 확인을 완료하는 데 어려움을 겪고 있습니다.

my verification is pending last 6-7 days

mene pahali baar kyc ke liye doc. upload kiye par wo reject ho gye ,

mene fir se upload kiya fir reject hua , mene custmer care se baat ki to pata chalaki mene doc. ki photo copy upload ki hai , mene fir se orignal doc. upload kiye hai par 6-7 days ho gye par abhi tak kyc complete nhi hui,

mera rajabets se anurodh hai ki yah prosess jaldi se pura kare. taki me aage rajabets ka upyog karu please...

my username is " krishnakasera "

Translation:

my verification is pending last 6-7 days

Why do I have doc.

ki photo copy uploaded ki hai, mene fir se orignal doc. Uploaded in 6-7 days, which is still not complete,

I request you to complete the process as soon as possible. so please use rajabets in future...

my username is " krishnakasera "

Dear vishupatel5000,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been informed what specifically seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear vishupatel5000,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.