Rajabets Casino - 플레이어의 계정 확인이 지연되었습니다.

Team,

I newly joined rajabets, i deposited money and started playing, after almost 3 days of play, they blocked me to play by restring my max and min bet limits.

Now when i try to withdraw amount they asked to verify account by providing documents.

Its been 13 days, I have submitted verification documents ,but they have not even processed it, it's in waiting stage, and upon asking there support team says they can't interfare with verification team, and can't provide a timeline.

I am worried they are not going to complete my verification anymore.

And top of that they are not even replying my emails as well. Attaching all the references for you.

Dear Verdaan6690,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Rajabets Casino.

Please allow me to ask you a few questions, so I can better understand the situation.

• Could you please advise how long were you a player of the casino and when exactly was your account restricted?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi Team,

Please find below my answers,

1. I joined Rajabets on 9th feb, and almost from 3rd day itself, I started finding restrictions.
2. I play cricket and twice I played andar bahar casino. This balance is not on accumulated winnings, its almost my main balance.
3. same day of joing, I deposited 20k, 30k, 20k and 30k , total of 100000 inr to the rajabets account. I played few bets and lost as well, finally i have 90256 inr remaining in my account which i want to withdraw.

Thanks

Thanks for the explanation.

Did the casino approve your documents since your last post?

Hi Team,

Not yet,

Attaching the screenshot status of last day

Thank you very much, Verdaan6690, for providing the necessary information. I will now transfer your complaint to my colleague Martin (martin.l@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello Verdaan6690,

I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. First, I would like to invite the Rajabets Casino representative to enter the discussion.

Dear casino representative,

could you please check the case and explain the matter to us? Is there an issue with the documents Verdaan6690 provided? Can you give us some guidance on how to proceed? Alternatively, is there a timeframe in which Verdaan6690 can expect his verification to be completed?

Hi Team,

Just to update you on current status,

Its been a month ,I have submitted my documents, the Casino team has not even process them neither acted upon it.

Very frustrating and pathetic service.

Hello Dear Verdaan,

It is reported that you are required to provide a bank statement of yours including your transactions within last 6 months.

Regards,

Team Rajabets

Dear Rajabets Casino representative,

thank you for the update. I hope the issue will be resolved soon.

Dear Verdaan6690,

can you please provide mentioned bank statement? If you need any help with the process, please contact me at martin.l@casino.guru

Team, Casino guru,

I am unable to attach pdf here, let me know other options to provide documents.

Btw, I have already sent email of same pdf statement to rajabets support team.

Hi Team,

We are 5th week in this issue, I have already provided requested bank statement.

Also all my transactions with rajabets are available on page 26.

Still providing the same, not sure what exactly Rajabets is looking for.

I opened the account, played bets and now want to just withdraw my balance, since they have blocked me for playing.

Kindly be generous and complete the verification.

Dear Verdaan6690,

thank you for the update. You can send the PDF statement to my mail martin.l@casino.guru

Dear Casino representative,

please provide us with updates on any future developments. If there are any issues, please let us know.

Sent

Dear All,

It is reported that the user did not provide the requested documents yet. To not to waste the time of the both parties, we remind that we reserve rights to discontinue this case, the user is required to provide the requested documents.

Regards,

Team Rajabets

Team,

Casinoguru, see this is how rajabets is cheating everyone, I have clearly provided documents and mailed the same as well, still they say I am failed to provide documents

Dear Verdaan6690 and casino representative,

I appreciate your updates on the matter. Verdaan6690, I would like to kindly ask you to attach a screenshot of your message to the casino involving the bank statement.

I would also like to confirm, that the mentioned bank statement has already been sent to us last week.

Hi Team,

Since I cannot attach the document here, so let me know your email, I can send all the relevant documents to you over email.

Hello Verdaan6690,

you should be able to attach a screenshot here. If it is not working for you, please send the screenshots to martin.l@casino.guru

Sent

Dear casino representative,

I would like to confirm that the player has sent the documents to the casino's e-mail. Please keep us updated on the verification process.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear All,

The user has violated Rajabets terms and conditions, https://rajabets1.com/en/pages/terms-and-conditions 2.9

The user already confirmed this case and received his deposit refund, his account was terminated.

Regards,

Team Rajabets

Dear Rajabet Casino representative,

thank you very much for your input and help with resolving the matter. The complaint will now be set as rejected.

Dear Verdaan6690,

for future reference, I highly recommend that you closely adhere to the casino's Terms and Conditions and avoid actions that could be seen as attempts to gain an unfair advantage, such as creating multiple accounts. Engaging in such behavior can result in serious consequences, including account suspension or the loss of winnings. By following the casino’s rules, you protect your account and your casino experience.

However, if you encounter any casino related issues in the future, do not hesitate to contact us again. We are here to help!