Rajabets Casino - 플레이어의 상금이 취소되었습니다.

Dear Nileshpatil,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you activated any other promotional offer in the past in this casino? Have you completed KYC account verification successfully?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I have activated other promotional offer before and I have completed my KYC I have conversation with casino on email I can forward it to you for your help

Please do. My email address is petronela.k@casino.guru.

Dear Nileshpatil,

Do I understand correctly that you have redeemed several consecutive free bonuses without placing any real money deposit in between?

Yes but all the bonus codes I have received within some specific time period and all the bonus codes I have received from Rajabets they told me to use it you can see the previous screenshots

I have also deposited lots of times before this incident

Could you please send me a screenshot of your bonus history? Thank you very much.

Is the following bonus the one that you have redeemed multiple times?

https://rajabets.com/promotions/registration-bonus

Dear Nileshpatil,

Is there anywhere inside your casino account a list of bonuses that you have redeemed?

No I have explained in previous msgs every bonus I have received and I have deposited lots of time

I understand that you have deposited several times into your casino account. However, if you have accumulated your winnings from consecutive free bonuses we can't help you.

Dear Nileshpatil,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

The same thing happened again with me I won 2600 inr now with the bonus code provided by them and the money deducted when requested for withdrawal

My problem is not that now.

I don't need the money I request you to help me with closing my account as they do not follow responsible gambling I request you to intervene and close my account

I would recommend sending an email including all the relevant information to support@rajabets.com. In this way, you’ll have proof of such action. Specify in the request for how long you wish your account to be closed and clearly state the reason why. Additionally, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence, if it’s visibly marked you stand a better chance to have your request granted as soon as possible.

Please, let me know if you need any assistance and keep me updated. Thank you in advance for your reply.

I have already sent the request lot of times but they said if you don't log in for 3 months your account will be automatically closed

Could you please forward any relevant communication to petronela.k@casino.guru? I'm specifically interested in your request to close the account and the casino's reply.

Yes I did please check

Thank you very much for the forwarded email. I have checked the Responsible Gambling section on the casino's website and this is what I found:

"Self-Exclusion

If you feel that your gambling has become problematic, you can self-exclude yourself by contacting Customer Service and requesting a self-exclusion period be applied to your account.

The following Self-Exclusion periods are available: 

• 1 week 

• 2 weeks 

• 1 month 

• 3 months 

• 6 months 

We will endeavor to apply your self-exclusion as soon as practically possible, however, please note that this process takes a reasonable working period to implement. We will not consider the self-exclusion period as having commenced until it has been fully implemented and communicated to you. If you can still access any of our services after self-exclusions, it is your responsibility to contact us immediately to inform us. 

Any unsettled bets with Rajabets at the time that you enter into self-exclusion will be settled on the result of the event. If your bet is a winner, your winnings will be automatically withdrawn to your applicable credit/debit card or another financial account from which the funds were deposited. 

Please note that upon your selected self-exclusion period expiring, your account will be automatically reactivated. 

It is possible to revoke Self-exclusion upon a written request (and thereafter only after 24 hours has elapsed from the submitted written request), and Rajabets will always do all it can do to detect and close any new duplicate accounts that you may open. Once the self-exclusion is applied, you will also no longer receive any further marketing materials from us."

Please send another email and specify the reason why you wish your account to be blocked (reason for self-exclusion should be problematic gambling) and indicate the time period (ideally without a possibility for reopening).

Please keep me informed.

I have tried this many times but I got the same answer

Have you ever mentioned the gambling problem, please?

Yes every time

Thank you very much, Nileshpatil, for providing all the necessary information. I will now transfer your complaint to my colleague Martin (martin.d@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Yes please I am waiting you should take strict action against Rajabets

Hello Nileshpatil!

From now on, I will take care of your complaint. I would like to invite representatives of Rajabets Casino into this complaint in order to help us with resolving of the issue.

My question is to casino guru please ask them why there is only option for 6 months not infinite

How did you penalize them

Hello Nileshpatil!

Unfortunately, the casino remains unresponsive up to this day. Without their entry into this discussion, it will be impossible to discuss any possible solution of your issue. Nevertheless, we are trying to contact with the casino representatives and invite them to this discussion.

We would like to ask Rajabets Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have a negative impact on the casino's rating.

Since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

I sincerely hope you won’t come across a problem like this again.

The casino can reopen this complaint anytime.

We’ve reopened this complaint as per the casino's request. We would like to give this case one more chance to get resolved and help both parties to reach to a satisfactory resolution.

We have already contacted by the casino with some new information regarding this case and we have already requested a more detailed supporting evidence regarding the case, once we'll be finished with examination of all the documentation, I will present our point of view on the matters.

Hi,

Firstly, on Rajabets we send "FreeSpin promo codes" to the selected users, and on promotion details, we explain that "Only users who receive this e-mail can benefit from this event". These users associated with Nileshpatil: shaikhtaj irfan5 sayyad patil51 sohil51(these users' accounts are terminated) have abused these promotion codes/social media events even though the unfair winnings were deducted from the user's balances. It is not shown on the screenshot who is the recipient of this promo code.

Secondly, the user and associated users are already informed about the bonus abuse and creating multiple accounts(which is prohibited on Rajabets) for bonus abuse, they have violated the terms and conditions of Rajabets and they kept an abusive behavior on social media and live support.

Lastly, Relevant screenshots of the user claiming the bonus codes that he did not receive through the e-mail can be found below and the proof of our team informing him. Regardless of such defamation attempts, Rajabets is always here to provide a unique service to each and every user.

Dear Rajabets Casino,

Do I understand it correctly, that there was some bonus code provided to one of the users you have just mentioned, and his specific bonus code was used by other users as well?

Yes, exactly. And this is not limited to 1 bonus it happened many times with this user and accounts which has a connection with this user, proof can be found on the comment above.

I don't know any of the usernames provided except sohil. he is my friend.

Due to not liked your behavior and you do not follow responsible gambling rules at that time he tried to close his account, he said. And he also suggested me to close the account it may become addictive. Now I think more than 8 months later I don't have any proofs to show you. And I don't need money now. After doing lots of emails and due to fear of reputation in gambling industry they decided to close my account after 6 months

.

I would like to bring one thing into the light. Mrs. Sohil have telegram group I am also subscriber of that group where he is used to assist us. Now the group member is almost 1.9k. Group link :https://t.me/freebonusapps

Hello Casino Guru and Nilesh Patil, we would not like to carry this conversation on. Since Nilesh Patil mentioned that he does not know the usernames above, here are the "identities and accounts he contacted with live support from 1 device". We request this case to be closed, we shall respect everyone's time yet we are ready to provide further proof however, there are always better things to do!

Dear Nilesh,

We were able to gather all the necessary information regarding this case. Please let me describe the situation as I see it from our end.

As we were able to see from the information provided by the casino and also by you, the bonus winnings do originate from no deposit bonuses, which the code was not only used multiple times by you personally, but also shared in a public group. As it was mentioned by Rajabets team, this is prohibited, therefore bonus winnings in such occasion are not valid unfortunately.

Finally, according to what we are able to see within the casino's last response, which is also visible to you, it seems that there is indeed multiple accounting done from the same device, which can be tracked by the matching fingerprint.

I am very sorry to tell you, that under these circumstances we are not able to support you. This complaint will now be rejected as 'unjustified'.