Rebellion Casino - 확인 문제가 있는 플레이어가 답변을 구합니다.

Hello

I have written to the casino several times (without success). It's about my verification. I told them that I can't present all my bank statements for many withdrawals and they should at least tell me which statements they want. Therefore, they should please tell me the exact date of my deposit so I can look it up.

No one responds, no one makes contact. Nothing for days.

This is my first time requesting a withdrawal.

Hallo

Ich habe das Casino jetzt mehrfach (erfolglos) angeschrieben. Es geht dabei um meine Verfizierung. Ich habe denen gesagt, dass ich nicht alle Kontoauszüge für sehr viele Auszüge vorlegen kann und das man mir wenigstens sagt, welche Auszüge Sie mit wollen. Sie sollen mir also bitte das genau Datum meiner Einzahlung nennen, damit ich diese raussuchen kann.

Keiner antwortet, keiner meldet sich. Seit Tagen nichts.

Das ist mein erstes mal das ich eine Auszahlung fordere.

Hello Tekodi,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Rebellion Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Hello Nick,

I've been excluded from verification for the last while. They've now requested bank statements. I've submitted them. They haven't been accepted. They've requested a payment confirmation from May 18, 2024 at 2:09 a.m. However, I hadn't made a deposit at 2:09 a.m. I sent them screenshots. But they still haven't responded. I'm going crazy. I can send the screenshots if you like. But not in this chat.

LG Tekodi

Hallo Nick,

Ich werde die ganze letzte Zeit von der verfizierung ausgeschlossen. Man hat nun Kontoauszüge angefordert. Ich habe diese nun eingereicht. Diese wurden nicht akzeptiert. Man forderte eine Zahlungsbestätigung vom 18.05. 2024 um 02:09 Uhr. Allerdings habe ich um 02:09 Uhr keine Einzahlung gemacht. Ich habe denen extra Screenshots geschickt. Trotzdem antworten die nicht. Ich drehe ich durch. Ich kann die Screenshots gerne schicken. Aber nicht in diesem Chat.

LG Tekodi

Hello Tekodi,

As stated above, the recommended period for verification is 14 days so I can only advise to wait and be sure to forward them all the requested documents.

Let us know once it would take loner.

Dear Tekodi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.