Red Dog Casino - 플레이어에 보너스 문제가 있습니다.

My bonus balance was simply reduced by € 500. Is that fair?

Sincerely yours

S **** Katarina

Mein Bonus Guthaben wurde einfach um 500€ verringert. Ist das gerecht?

Mit freundlichen Grüßen

S**** Katarina

Dear Katarina,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please, could you provide more information and details so we can understand fully what the issue might be? Could you specify which bonus you redeemed? You can post the link to that offer here, if possible.

Have you tried contacting the casino regarding this issue? Could you forward any relevant communication between you and the casino to kristina.s@casino.guru? I will be waiting for your reply patiently and hope to help you as soon as possible.

Best regards,

Kristina

Dear Katarina,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.