Red Dog Casino - 플레이어의 계정이 차단되었습니다.

I won 3400.00 and they locked my account and sent my 30.00 deposit back to my bank and said that I reversed it ! I didn’t reverse it THEY did so they didn’t have to pay me my winnings .. and after months of emails and statements to prove it .. they finally unlocked my account .. kept my winnings and then did the same thing over again and locked me out for good !

Dear Val,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving this issue, but, before we do so, could you please forward any relevant communication? My email address is petronela.k@casino.guru.

We will do our best to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Val,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.