Red Dog Casino - 플레이어의 계정이 차단되었습니다.

I can't login to my account. They blocked my account without any reason. Please help me.

Dear shujon989,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. How much money did you have in the active balance when the casino closed your account? Do I understand correctly, based on the disputed amount, that you had €161 in your account?

Have you tried contacting the casino regarding this issue? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

Thank you in advance for your reply.

Best regards,

Kristina

Yes 161. I can't connect with them. Recently they blocked players from Bangladesh.

Thank you very much Shujon989 for your reply. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Shujon989,

Thank you for your feedback. Please be informed that Bangladesh was restricted by Gaming Provider on 7/9/2021 and all the accounts which had real money balance till then were paid accordingly. Please bear in mind that you’ve been playing with a No Deposit bonus 50GIFT and your balance considered as bonus one until deposit required by the bonus Terms made. I’d like to admit the fact that the wagering requirements have been met on 5/6/2021, however the required deposit was never made. Also, the account was never verified over the phone and no documents received according to KYC procedure. In addition to that the last login to the account was made on 5/6/2021 and there were no logins anymore before the country has been restricted by provider.

However, the best customer experience is aim of ours and we are ready to make an exception here, so you’ve been emailed with a BTC wallet request in order to proceed with Payout.

Regards,

Red Dog Casino Team

I'm pleased to hear about that.

I'm still waiting for email from Red Dog. Thanks.

Hello Shujon989!

Please let us know about any development.

They emailed me for BTC address.

I already sent to them the static address.

Fund received with thanks.

Thank you Mr. Martin for taking care of my case. I'm very pleased to receive my winnings. Thanks to Red Dog Representative also.

Hello Shujon989!

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.