Revolution Casino - 플레이어의 출금 요청이 지연되었습니다.

My withdrawal at Casino Revolution has still not been accepted.

I've done everything possible, yet they keep lying to me.

They are:

1) 200 on 14/5/24

2) 270 on 18/5/24

Δεν μου έχουν κάνει ακόμα δεκτή την ανάληψη μου στο casino Revolution

Έχω κάνει όλες της προσπάθειες και ακόμα τίποτα μου λένε ψέματα

Είναι

1) 200 Στις 14/5/24

2) 270 στις 18/5/24

Dear Athina,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

They haven't given me an answer to anything yet

Δεν μου έχουν δώσει καμία απάντηση ακόμα σε τίποτα

Since it has now been more than two weeks since you requested your first withdrawal, could you please confirm whether you have received the money yet?

Dear Athina,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.