Rich Palms Casino - 플레이어가 보너스의 허위 광고를 비판합니다.

Signed up for a new account, basically because of the $40 no deposit bonus listed on your site. Signed up and used the promo code on your site
GURU40 but the code was declined which I find already to be shady, the site then listed other bonuses that I could use after a deposit..... here's the thing, a very small yellow box was listed on my registration page that said my email was not verified, I attempted to verify over a 3 day time frame.

I then used their online customer service to find out why their code didn't work. 1st they offered me all kinds of "offers" what would require a deposit, I told them I wanted the bonus that was advertised. After much back and forth DORIS came back with a no deposit offer of $30..... I then told her again that the offer was for $40 on Casino Guru and then I told her I also tried a $50 no deposit code that was advertised on Casino-online.com which also didn't work and that by advertising both those deals and then giving something else was called bait and switch and that was illegal, within 1, she posted that I was "good to go" with a $40 credit.

Of course they still have not fixed my email verification problem, so if I should win, I won't be able to withdrawal which I am guessing that what they are hoping so basically this casino is worthless
 

Dear Lisa,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Did you receive any message or notification when you have tried to activate the bonus? Your email verification was not possible because you have never received the authorization email? Did you communicate this issue to the casino? Additionally, please forward any relevant communication between you and the casino to petronela.k@casino.guru. Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

Dear Lisa,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hello,

Thank you for taking the time to review my issue. After 5 or 6 tries, finally today when I clicked the link in my account on the Rich Palms Casino website, it sent me an email with a verification link that this time worked and my account is now verified (as far as I know)

To answer your previous questions:

1)Did you receive any message or notification when you have tried to activate the bonus? - Yes, when I tried to apply the coupon code from your site in the code box and pressed enter, red lettering appeared under the box that said the coupon was invalid.

2)Your email verification was not possible because you have never received the authorization email? - I received an email each and every time after I clicked the email verification link on their site...... however after clicking the link on the email and receiving the "congratulations you account is verified" message, I continued back to the Rich Palms website and again, the yellow box appeared when I went to "cashier" that still showed I needed to verify my account.

3)Did you communicate this issue to the casino? - Yes..I did communicate with the Casino via "live chat" after a bit of arguing they finally did give me the "no deposit offer" I was trying to apply but my email was still not verified until I tried again today and low and behold it finally worked!

Unfortunately, due to all this hassle, it has not left me with a warm and fuzzy feeling about spending my money there, I shudder to think what hoops I may have to jump thru should I want to make a withdrawal, so I probably won't make this one of my places to gamble on line.

Thank you very much Lisa for your quick reply and feedback. If there is anything else, I could do for you in this case, please do not hesitate to contact me, otherwise, I will be forced to reject your complaint. Thank you in advance for your reply and understanding.

Well.... I do want to point out that the "no deposit" code listed on this site absolutely did not work and after contacting live support they tried to switch me out to a lesser bonus, only after a bit of back and forth and mentioning that I was getting the "bait and switch" did she comply with giving me the correct deposit.

Obviously no money loss but a little "shady" business practices

I have already forwarded this issue to the competent department and they will take care of it. Simultaneously, I have tried to redeem the same No Deposit bonus and my first attempt was successful. 

However, I believe your feedback and experience will help other players. Thank you very much for making Casino.guru better. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future. I will now close this complaint . Thank you for your understanding.