RickyCasino - 플레이어가 승인되지 않은 거래를 경험했습니다.

When I deposited on Oct 13 an amount of $100 I was sent to a blank screen, waited, waited and nothing, so I went back and tried again, same happened, so tried again and finally I got the OTP for 100AUD but was charged 400 for the previous unsuccessful attempts where I didnt put OTP and suddenly on my account 400AUD. Why wouldnt I deposit 400 straight away, there was a few minute delay without me playing, thats when I was waiting for the white screen to show the OTP password which never did. But I didnt notice it straight away, I noticed it on October 17 when the same thing happened. I did send them proof of the blank screen but they insist I approved the transactions. My bank doesnt. That day there was only one transaction for 50$ approved by OTP and RickyCasino withdrew 150AUD. The same goes for October 13, I tried to communicate with them, they closed the chat and then replied by email that I approved the transactions. I will take this as far as I can until I get my money back. Not the money I deposited or lost but the money they took from me without authorization. I will go to court, press, internet because it is my money, if I want to lose it I will but nobody will take it away only because.

Dear babusa747,

Thank you very much for submitting this complaint. I'm sorry to hear about your issue.

Could you please specify what payment method you used for depositing?

Have you received any messages or emails confirming that your deposits were successful even without providing an OTP?

Have you played with the money credited to your account?

Could you please provide me with the transaction history visible in your casino account? My email address is veronika.l@casino.guru. Alternatively, you may post the screenshot(s) here.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear babusa747,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thank you Veronica, my bank has returned the money to me as the extra deposits were taken out of my account without entering the OTP. I closed my account there. Thank you very much for your help.

Thank you for your response. I'm glad you got your money back. Is there anything else I can assist you with or may I close the complaint? Please let me know.

Dear babusa747,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player we are forced to reject this complaint.

The player can reopen this complaint anytime.