Rise of Bets Casino - 플레이어의 상금이 압수되었습니다.

I won 45,000 euros on rise of bets. When I wanted to cash out, they immediately blocked my account. they indicate that I should never have played here as I had closed my account at a sister casino Svenplay. they just don't want to pay me money. They also no longer respond via email and say that I am unlucky

Dear noamenbachar,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Rise of Bets Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you requested a self-exclusion due to gambling addiction in one or more casinos operating under the L.C.S Limited operator?
• When did you open an account in Rise of Bets Casino and how much you deposited?
• Has the casino returned your deposits?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear noamenbachar,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

We’ve reopened this complaint at the request of noamenbachar.

We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Now they have open my account an lost 25k. Before they block my account any take 14k of my account beaucse I have say to a other casino that I have gamble problems. Now I have lost 5k in 1 week and don’t give me my cashback

Dear noamenbachar,

I am sorry to hear about the issue.

Could you please share with me your communication with the casino and explain in more detail the timeline of events? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thank you very much, noamenbachar, for providing the necessary information. I will now transfer your complaint to my colleague Michal (michal.v@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello noamenbachar,

My name is Michal and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Rise of Bets Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Michal

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear noamenbachar,

I have reached out to the casino outside of this thread. I am expecting an answer soon, that's why I am setting the last timer. I will be informing you of all updates. Thank you for your patience.

Dear noamenbachar,

The investigation is still ongoing. I ask for a bit more of your patience. I will also try to bring the casino to reply directly in the complaint thread

Dear noamenbachar,

I have been informed by the casino that you have asked for self-exclusion on the SvenPlay platform on the 30th of August 2024, which is a sister brand of Rise of Bets Casino. Due to Malta's license regulations, the self-exclusion is applied to all of the casinos that are a part of a larger group. Therefore, the casino proceeded correctly, and it was their right to confiscate your winnings and to refund you your deposits after you have registered on Rise of Bets on the 9th of July.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.