Robet247 Casino - 플레이어의 보너스 상금이 무효화되었습니다.

Dear Henrik,

We are reaching you in regard to your recently claimed bonus and withdrawal request.

Our trading team detected that your betting activity, related to bonus WELCOME75 is in conflict with the site’s general terms of use. Please see the reference in the rule below:

Section 9. General Promotion Terms and Conditions, rule:

9.7.2. Sports bonus manipulation amongst others, may consist of:

- Placing bets listed as Restricted Gameplay in the specific promotion’s rules

- Placing bets on opposite outcomes or repetitive bets

- Increasing the balance then changing the gaming pattern significantly (bet, game, type, bet structure, etc) in order to complete the wagering requirements for the bonus

- Making large bets leading to a substantial gain followed by a drop in bet size equal to or greater than 75% of the previous average bet size in order to complete the wagering requirements for that bonus.

Restricted gameplay:

- Asian Handicap

- Over/Under bets

Also note that, since a bonus manipulation has been established, we were obligated to redeem your winnings and the amount of 300 € has been returned to your betting account.

For your reference, please see point:: 9.7.3. In case of bonus manipulation, Robet247 reserves the right to deduct all winnings accumulated.

You may refer to our Terms of Use for more information: https://www.robet247.com/pages/terms-and-conditions

Yours,

Arya M. | Pay-Outs Team

Ich habe aber nicht gegen diese Bedingungen verstoßen. Sie geben mir Beispiele welche aber dennoch nichts beweisen, die AGBs auf Deutsch und auf Englisch sind komplett unterschiedlich. Helfen sie auch bei Sportwetten?

Dear Henrik,

Thank you very much for submitting your complaint. As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru. Please let me know how you would like to proceed.

Thank you very much for your understanding.

Best regards,

Petronela

Dear Henrik,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions and it was a sports betting related. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.