The player from Japan reported that their account had been suddenly closed, and they had not received their winnings despite passing the KYC verification. The player was informed that 2,000 euros had been withdrawn, but only 1,000 euros had been deposited, leaving 9,000 euros unaccounted for. After communication with the Complaints Team, the issue was resolved, and the player confirmed that the money had been returned to their casino account. The complaint was marked as 'resolved' in the system.
일본의 플레이어는 계정이 갑자기 폐쇄되었고 KYC 검증을 통과했음에도 불구하고 상금을 받지 못했다고 보고했습니다. 플레이어는 2,000유로가 인출되었지만 1,000유로만 입금되어 9,000유로가 미계상되었다고 통보받았습니다. 불만 처리 팀과 소통한 후 문제가 해결되었고 플레이어는 돈이 카지노 계정으로 반환되었음을 확인했습니다. 불만 사항은 시스템에서 '해결됨'으로 표시되었습니다.