Rooster Bet Casino - 플레이어의 보증금이 거부되었습니다.

Hello,

I made my first deposit at Rooster Bet two days ago using my credit card (Visa) for 200€

The money was immediately debited from my bank account (deposit receipts are attached)

However, the casino rejected the deposit.. Initially, I was told in live chat support that it would be automatically refunded in 5 days..

I've heard similar stories from other casinos, and the money never simply came back.

I was also told that it was not possible for them to add the balance as they have not received the money???

So who else has received my money??

For instance, at Bitstarz I had the same issue but strangely they were able to add the balance?

My question is, can you somehow help me?

Best Regards,

Hallo,

ich habe vor 2 Tagen bei Rooster Bet zum ersten Mal eingezahlt mit meiner Kreditkarte (visa) für 200€

das Geld wurde auch sofort meinem Bankkonto abgezogen ( einzahlungs Belege im Anhang)

das Einzahlung wurde aber seitens des Casinos abgehlent.. im livesupport sagte man mir erst es würde automatisch wieder in 5 Tagen zurücküberwiesen werden..

allerdings kenn ich solche Aussagen von anderen Casinos auch.. und auch da kam nie das Geld einfach so wieder.

man sagt mir auch das es nicht möglich wäre mir das Guthaben hinzuzufügen weil sie das Geld nicht erhalten haben???

wer hat den sonst mein Geld erhalten??

bei Bitstarz beispielsweise hatte ich den gleichen Fall die konnten komischerweise mir das Guthaben hinzufügen?

meine Frage ist ob sie mir irgendwie weiterhelfen können?

mit freundlichen Grüßen

Dear Freud,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

• If you wish to forward any relevant communication while we wait for the casino to investigate, my email address is petronela.k@casino.guru.
• Have you contacted your bank already? Ideally, they should be part of the investigation too.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Hello Petronela,

many thanks for the answer.

I'm currently waiting to hear back from my bank or, ideally, from the casino itself

I'll let you know if there's any news.

Lg

Hallo Petronela,

vielen Dank für die Antwort.

Derzeit warte ich noch auf Rückmeldung von meiner Bank oder eventuell auch im bestfall vom besagten Casino selbst

ich informiere sie wenn es Neuigkeiten geben sollte.

Lg

Good day

The deposit of 200 euros has now been received by the casino

It's 6 days late but at least I'm no longer in trouble about it

This case can now be closed

Guten Tag

die Einzahlung von 200 Euro ist nun beim Casino eingegangen

zwar 6 Tage Verspätet aber zumindestens habe ich jetzt kein Ärger mehr deswegen

hiermit kann dieser Fall geschlossen werden

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Freud, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru