Rooster Bet Casino - 플레이어의 탈퇴가 지연되었습니다.

I submitted a withdrawal request two days ago and it is still pending. I've tried reaching out by sending two messages but I haven't received a response yet. I spoke with a representative who told me in English that they don't know when they will be able to process my request due to a high number of requests. I find this to be ridiculous, this is the first time I've experienced something like this after visiting various betting and casino sites. From reading various reviews, I've gathered that they don't pay out, but honestly, I just want the money I've won after depositing my own money. Can you help me? Thank you

Sono due giorni che ho fatto richiesta di prelievo e mi dice che è ancora in sospeso.. ho provato a contattare mandando due messaggi ma non ho ancora avuto risposta, ho parlato con un operatore in inglese e mi ha detto che non sanno quando me li potranno accreditare perché hanno tante richieste. Mi sembra una cosa assurda ed è la prima volta che mi succede una cosa del genere girando diversi siti di scommesse e casinò. Leggendo da varie recensioni ho letto che non pagano ma sinceramente io vorrei i soldi che ho vinto depositando i miei soldi.. mi potete aiutare? Grazie

Hello annalisaamato03,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Rooster Bet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Hi Nick, magically as soon as I submitted the complaint the money was immediately credited to my account! Thanks for everything.. if in the future I have problems with other casinos I will contact you

Ciao Nick, magicamente appena ho presentato il reclamo mi sono stati subito accreditati i soldi sul conto! Grazie di tutto.. se in futuro avrò problemi con altri casinò mi rivolgerò a voi

Dear annalisaamato03,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru