Royal Fortune Casino - 검증 문제로 인해 플레이어의 출금이 지연되고 있습니다.

I submitted all documentation for verification and it was verified almost instantly. For some reason their website fails to accept my utility bill and it won’t upload. I emailed the kyc team on 31.3.2025 with pdf version of bill and they aren’t verifying me or replying to my emails. Live chat have been saying I should have been verified within 24 hours max but no responses. Concerning when my other documents were verified straight away. Due to these delays I have £650 I can’t withdraw.

Dear Belladog,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you are facing with the verification process at the casino, especially since your other documents were approved so quickly. I understand how frustrating this must be, especially with £650 currently unavailable for withdrawal.

To better understand your case and assist you effectively, could you please provide some additional details?

1. Did the casino specify any reason why your utility bill was not accepted?
2. Have they asked you to submit the document in a different format (e.g., JPEG, PNG, or a lower file size)?
3. Has the live chat team provided any updates about why the verification is delayed despite their 24-hour timeframe?
4. Have you received any automated responses or ticket confirmations from the KYC team?
5. Could you forward the communication you’ve had with the casino regarding this issue to petronela.k@casino.guru?

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Hi Petronela,

Thanks for looking into my complaint. I’ve emailed you back.

I’ve sent them everything. Now they’re asking for a tax return. I don’t do tax returns as I’m paye. They are just delaying everything rather than paying out.

Ive sent bill. Passport. Bank statement. Selfie with passport while logged into my account at a computer.

To anyone reading this ROYAL FORTUNE IS A MASSIVE SCAM AND WONT PAY OUT!!!!!!!

Thank you very much, Belladog, for providing all the necessary information. I will now transfer your complaint to my colleague, Branislav (branislav.b@casino.guru), who will be at your assistance. I wish you the best of luck and hope your issue is resolved to your satisfaction in the near future.

Submitted everything now they want an apostilled document. They do literally not pay out. I’ve played hundreds of different sites and never needed all this.

Scam scam scammers that will waste your time, take days to reply to a single email and ask for ridiculous verification and even when you submit everything they ignore you.

ROYAL FORTUNE IS A SCAM THAT DOES NOT PAY OUT

Can you please ask this site what more they want from me and ask for everything at once. I send a document which they take a minimum of 3 days to review, then ask for another and another each time 3 or 4 days wait in between abd at minimum 2 days for a response by email.

I’ve been trying to get verified for nearly a month now. How can you rate this casino above average?

I’ve read numerous complaints all the same as mine.

I don’t want to spend my money getting a document apostilled to then wait another week asking for more. This is something I have to pay for now so if they want more than one thing apostilled I want to get them all done same time so I’m not paying numerous times.

I have now submitted the following for id -

passport

phone bill

selfie with passport logged in to my account

bank statement

I’ve told them numerous times I don’t pay utility bills and only have the above, but they are demanding a apostilled utility bill. How is what I’ve submitted not enough? They are making it impossible and won’t pay out!

Hello, Belladog,

I am sorry to hear about your unpleasant experience. I will contact the casino and try my best to resolve the issue as soon as possible. Now, I would like to invite the casino representative to join this conversation and participate in resolving this complaint.

Dear Royal Fortune Casino Team,

Could you please explain the player's situation in more detail? Why does a casino without a valid license (provided that our data is correct) need so many documents to verify a player's identity?

Can you state the list of all the documents he should provide to complete the KYC and the reason why the casino requires such documents?

If the problem is that the user does not pay utility bills, there are other ways to verify his address - why is a bank statement not enough for this purpose?

Thank you. Looking forward to hearing from you.