RoyalJeet Casino - 플레이어의 계정이 폐쇄되었으며 그의 상금이 보류되었습니다.

My withdrawal amount not given to me and blocked my account

Dear mrayees786,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please confirm if you passed the full KYC verification?

Have you made any successful withdrawals before?

Have you accumulated your winnings with or without an active bonus?

Have you received any email from the casino after your account was blocked? If you have, please forward it to me at veronika.l@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

The player responded to my email stating the following:

Hi sir I have done withdrawals at past all time withdrawal credit on time but yesterday I have done withdraw and shows withdrawal was submitted and not credited in my account and that time suddenly I saw your account has been blocked 😭...please resolve this issue and return back mh money

Please answer the remaining questions I asked in my first reply. If possible, kindly write the answers here directly in the complaint thread.

Could you please confirm if you passed the full KYC verification?

Have you accumulated your winnings with or without an active bonus?

Have you received any emails from the casino after your account was blocked? If you have, please forward it to me at veronika.l@casino.guru.

Dear mrayees786,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The player sent us his reply via email:

Dear sir/medam 

I done the KYC that's why my past withdrawals was done now they done fraud with me my money they kept and blocked me without intimation 😭

Is there any chance that someone from your household or with the same IP address has also created an account in this casino?

Could you please specify what types of games you played?

Did you play with a bonus?

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.