SELECT.bet Casino - 플레이어가 출금 및 입금에 대해 문의합니다.

I habe a withdrawal payment in the amount of 190€ last Friday December 3 ( Klarna and Skrill) but until now I did not receive it.

All my deposit payments are with Klarna Support and Skrill transaction.

Today I make a deposit payment in the amount of 15€ and until now is not available in my deposit account by select. bet. But I received email from Skrill that this amount deducted in my Bank account .

I hope that you can help me with this problem .

Dear Anacleta,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you.

If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider, as this is a standard procedure. The payment provider needs to investigate what happened to your funds, but bear in mind, that it’s a complicated process which takes one month approximately. In these cases, casino has its hands tied.

Please let me know if there is anything else I could do for you in the meantime.

Best regards,

Kristina

To Kristina,

Thank so much for attending my complain with select. bet.

I received yesterday the deposit amount of 15€ . That is already credited in my account.

My withdrawal payment of 190€ , last December 3( Thursday not Friday)is until now by processing .

I understand that it takes time , but if ever I didn’t receive it . I will inform you immediately.

My best regards,

Mrs. Anacleta D***

Dear Anacleta,

Have you received your winnings? We are extending the timer by 10 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

To Kristina,

I just received my withdrawal request from select. bet in the amount of 190€.

Thank you so much for your understanding and helping me to follow up this problem.

I wish you Merry Christmas and a Prosperous New Year!

Regards

Mrs. Anacleta D***

Anacleta, awesome news! Thank you for letting us know. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

We wish you a Merry Christmas too 🙂