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I have made a withdrawal, several days ago. A short time later asked the bank card picture even though I have previously kotitauttanut a small sum, and did not know was not the case as 400e .Rahat have still not come to my account. Always just answered initially that takes 24 hours and then that takes 48 hours for approval. After approval, it is claimed that it may take 5 business days before the money in the account. THIS MAY BE POSSIBLE !!! Nowhere does it last that long. I report the crime to the police for this activity.

Olen tehnyt kotiutuksen monta päivää sitten. Vähän ajan päästä kysytään pankkikortista kuvaa vaikka olen aiemminkin kotitauttanut pienen summan ja nytkään ei ollut kyse kuin 400e .Rahat eivät edelleenkään ole tulleet tililleni. Aina vain vastattu aluksi, että kestää 24 tuntia ja sitten, että kestää 48 tuntia hyväksymiseen. Hyväksynnän jälkeen väitetään, että saattaa kestää 5 työpäivää ennenkuin rahat tilillä. EIHÄN TÄMÄ VOI OLLA MAHDOLLISTA !!! Ei missään kestä näin kauan. Teen rikosilmoituksen poliisille tästä toiminnasta.

Dear Ilkka,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Dear Ilkka,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.