SELECT.bet Casino - 플레이어의 탈퇴가 지연되었습니다.

I ordered 200$ payout 07/28/2021. Time frame for withdrawals is 48 hours as said in the term and conditions. It passed 6 days and no money and no any commets. Live chat employees say to expect. Kyc verification have been passed earlier. Every day they ask me to wait more.

Dear William,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise which payment method you have opted for? Do I understand correctly that payment is still pending inside your account without being processed or it has been sent but never reached you?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hi.

Yes, the payout still pending inside my account. I can find this information at withdrawal section. I ordered payout via Bitcoin. As said live chat support, time frame for withdrawals 48 hours. Also I have chat transcription with info where I was asked to wait more, but they can't tell exactly time frame.

You could forward any relevant communication to petronela.k@casino.guru. Afterwards, we will contact the casino. Thank you in advance.

Dear William,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.