Shambala Casino - 플레이어의 보증금이 그의 계정에 입금된 적이 없습니다.

Hello.

I made 2 deposits via "Sofort". The amounts were also charged to my checking account. A credit in the casino did not take place - without giving reasons.

Support did not respond to my requests.

Hallo.

Ich habe 2 Einzahlungen per "sofort" getätigt. Die Beträge wurden auch meinem Girokonto belastet. Eine Gutschrift im Casino erfolgte -ohne Angabe von Gründen- nicht.

Der Support antwortete nicht auf meine Anfragen.

Dear Alexander,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint opened for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

Dear Alexander,

Has there been any news? Have you contacted the payment provider as suggested? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.