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Refused my withdrawal of $500.00 dollars

Dear Mmike,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please could you provide more information and details, so we can understand completely, what the issue might be? Have you completed KYC verification successfully in the past? Did you receive any explanation from the casino, for rejecting your withdrawal? 

From the answers that you submitted, it looks like you’ve accumulated your winnings from no deposit bonus play. Is that correct? According to promotional terms and conditions: "The Casino will occasionally offer Promotional Coupons as "Free Chips". The maximum withdrawal amount for any free chip given is 1x the value of the free chip. For example if you are given a $100 free chip and request a withdrawal amount of $500, you will only be approved for $100."

I believe, we will be able to help you to resolve this case as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Mmike,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Been resolved

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.