Silveredge Casino - 플레이어의 탈퇴가 지연되었습니다.

Their no deposit free chip was a total ripoff, they only allow a dozen of countries or two, like Vatican etc. So only something like 10M people out of 7 billion are eligible.

I later still made a deposit of 35$ and then 55$ and cashed out something like 200$. This took well over a month after my documents had been sent.

Over 3 months ago, I deposited another 35$ and managed to win, requesting a cashout of $492 , out of which $177 were going to be deducted from being bonus money.

I have contacted them 20 times. First, I got stalled and told to wait another week, 2 months after the cashout. 10 days later, I was told the same and was not having any of it, so I was told I would be contacted within 24 hours. This was a month ago, I have been told the same at least 5 times since, still nothing.

They are EXTREMELY dishonest when it comes to bonus playthrough as well. I had a wagering requirement of $4240. I kept track of my betting and completed this, then contacted support and they told me I had $3421. I double checked all my bets, over 2000, through their history and sure enough I was over $4240 . I contacted support again 2 hours after the previous request and then was told I had $2421 completed (funny how it was exactly $1000 less than already previously stated)

I told them I counted it and that their amounts weren't correct, to which they "apologized" for their "mistake".

It has been 3 months and 2 days for a cashout of just $315. My documents are already verified, they keep stalling and said I was going to be contacted soon / within 24 hours about 10 times now. I cannot view this as anything else but a complete scam on their behalf.

Thank you for assistance.

Dear Paul,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that you have made a successful withdrawal before?

Would you be so kind and send me all the relevant communication between you and the casino so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Paul,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.