Sisal Casino - 플레이어의 계정은 출금이 지연되어 폐쇄된 상태입니다.

Hello, they still refuse to unlock my account even though I'm doing exactly what they ask. I have taken 4 video selfies through their link, yet they claim they haven't received them. They're clearly using an excuse not to pay me, especially because I don't have a record of the documents I send them since I'm forced to use their link.

ciao continuano a non volermi sbloccare il conto nonostante faccio esattamente quello che vogliono, mi hanno fatto fare 4 video selfie tramite il loro link e poi mi dicono che non gli arriva , stanno palesemente usando una scusa per non pagarmi anche perche non ho uno storico dei documenti che gli invio essendo obbligato ad usare il loro link

Dear primaverafelice72,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Sisal Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please provide supporting evidence for your claims?
• Could you please specify which service the casino is using to verify your identity?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas