Sky Casino - 플레이어가 환불을 받기 위해 고군분투하고 있습니다.

I deposited 200 euros. But I changed my mind and asked for the money back without playing. However, Skybet refuses to repay this

Habe 200 Euro eingezahlt. Habe es mir aber anders überlegt und ohne zu spielen das Geld zurück gefordert. Allerdings weigert sich Skybet dies zurückzuzahlen

Dear Alexander,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you played any of your deposited funds, or they’re still untouched inside your account? Could you please advise if your account has been successfully verified already?

Furthermore, if there’s any relevant communication, please forward it along with the payment receipt to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hello,

No, I haven't played yet and my money is still untouched. Account is also already verified.

Hallo,

Nein ich habe noch nicht gespielt und mein Geld ist noch unberührt. Konto ist auch schon verifiziert.

Could you please forward your payment receipt?

Thank you very much, Alexander, for providing all the necessary information. I will now transfer your complaint to my colleague Matej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Alexander.

In every casino, there is a rule that you can't deposit and withdraw the money without wagering. It is a rule designed to prevent money laundering. Please contact the casino support and ask them about how many times you need to wager your deposited amount in order to withdraw. It is possible to withdraw the money without playing with them, but the casino will charge you a high fee.

Dear Alexander,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.