SkyHills Casino - 플레이어는 최대 배팅 한도를 위반한 혐의로 기소되었습니다.

I have withdrew 4000 euros from here and they are saying that I played over the 5 euro bet that was allowed. I have not played over this and I have asked for proof and I get nothing back. I have emailed multiple times and not heard nothing back. This is absolutely the worst thing ever to happen as it is a lot of money to not pay me. I stayed within the requirements for this yet they are just ignoring me and have not paid me my money. The stress and worry it has caused me is mad, I can see form here that they have done this multiple times to other people, this is clearly there go to just so they don’t pay out. As you can see they paid it out then deducted it and did not even give me a gift like they said in the email. I don’t want there gift I want my money that I fairly won.

Dear xkezix,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I checked the Bonus Terms and Conditions and I found this:

4 There is a maximum bet amount per round using Bonus Funds equal to $/€5

Our position is closely explained in Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#max-bets: The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time.

However, if you feel like you have been accused mistakenly, feel free to forward me your game history together with a link to the specific bonus that you redeemed and played. My email address is veronika.f@casino.guru.

If there is any other relevant communication between you and the casino, please send it as well.

Thank you in advance for your reply.

Best regards,

Veronika

Thank you I have sent you an email regarding this message.

I appreciate you getting back to me

Hi did u receive my email I sent? I feel if this doesn’t get resolved quickly it will get forgotten about. A little update though I have sent a further 2 emails and now not getting nothing back just blanked.

I have already submitted a complaint on here regarding this casino and although I got a response back I was told to email veronika which I did with my proof and still heard nothing. I don’t feel anyone is pushing for this to be resolved I just want my money that was mine and fairly wagered. I was given 2 different transaction id number when asked for proof, this clearly shows they are lying about me playing over 5 euro bets. I see this has been done to multiple people and still happening now. Please please just sort out my issue I just want them to pay up and I need communication.