SkyHills Casino - 플레이어의 계정이 예기치 않게 폐쇄되었습니다.

I’ve been playing over the past few months winning and losing I managed to get my balance up to a substantial amount having deposited multiple thousands of euros, I have had success with withdrawals l, I’ve come over to Brazil logged into my account with no issues then the next time I’ve tried to log on it says my account is closed. I asked them was I able to play while in Brazil they told me as long as it isn’t in the restricted areas which it isn’t I’ll be fine now my account has closed and I keep getting useless responses from them after emailing them

i only log in with email so unsure of username

Dear Liam14789,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hi Kristina,

the only games I played on was slots and roulette, I passed all verification and have never accepted a bonus as I know how much you have to play though.

i have received recent withdrawals so I don’t no why they’ve closed it now

Thank you very much for your reply, Liam14789. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Hi Kristina, I will contact you via email with the relevant pictures etc

Can you please clarify when was the last time you accessed your casino account?

It was roughly the 27th march I was able to get in and the balance was still 121000 I’ve sent you the chats by email now they’re saying there is only 30000 in and will not give me an answer still why I can’t access my account they just keep fobbing me off.

Thank you very much, Liam14789, for your cooperation. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.