친애하는 카지노 전문가 팀,
불행히도 카지노에는 또 다른 문제가 있습니다. 이번에는 N1 Interactive의 Slotwolf입니다.
나는 20 게임 중 5 일 동안 100 % 보너스와 100 무료 스핀이 포함 된 환영 제안을 활용했습니다.
나는 보증금과 보너스를 잃었지만 무료 스핀으로 €2.85를 얻었고 €128.25의 베팅을 했습니다.
나는 내기를 했고 결국 내 계정에 70유로가 있었고 지불할 수 있었습니다. 그러나 인출은 거부되었고 €30만 내 계정에 적립되었습니다.
카지노는 무료 스핀에 대해 최대 30유로의 현금 인출이 가능하다고 말합니다. 약관에 아무것도 없습니다!
거기에 다음과 같이 말합니다.
"2.1 표준 웰컴 패키지
2.1.1 첫 입금 보너스
- 보너스를 받으려면 20 EUR / 20 USD / 30 CAD / 200 NOK / 30 NZD / 100 PLN / 2000 RUB / 3000 JPY / 100 BRL / 1500 INR / 7500 HUF / 300 ZAR를 입금해야 합니다.
- 보너스는 입금액의 100%를 만듭니다. 최대 보너스 금액은 100 EUR / 100 USD / 250 CAD / 1500 NOK / 250 NZD / 500 PLN / 10,000 RUB / 15,000 JPY / 500 BRL / 8500 INR / 40,000 0 HUF / .20입니다.
- 플레이어는 4일 동안 하루에 25번의 무료 스핀을 받고 싶어합니다(총 100번의 무료 스핀).
- 보너스 및 무료 스핀은 플레이어가 출금을 주문하기 전에 45번 베팅해야 합니다.
- 프리스핀은 수령 후 24시간 이내에 활성화되어야 합니다."
계속하다:
"6.1 보증금 무료 스핀 없음
- 무입금 무료 스핀은 무보증금, 토너먼트 상금, 특별 프로모션을 포함하되 이에 국한되지 않는 방식으로 발행되는 무료 스핀으로 정의됩니다.
- 특정 프로모션의 이용 약관에 달리 명시되지 않는 한 무보증 무료 스핀에서 당첨된 최대 인출 가능 금액은 무료 스핀 결과가 발생한 시점의 고객 VIP 등급에 따라 결정됩니다.
1. 등급 없음: 30 EUR / 30 USD / 45 CAD / 300 NOK / 45 NZD / 150 PLN / 3000 RUB / 4000 JPY / 150 BRL / 2500 INR / 11,000 HUF / 500 ZAR."
그리고:
"6.2 예금 자유 회전
- 예금 무료 스핀은 예금 보너스의 일부로 발행되는 무료 스핀으로 정의됩니다.
- 특정 프로모션의 이용 약관에 달리 명시되지 않는 한, 보증금 무료 스핀에서 얻은 최대 인출 가능 금액은 금액으로 제한되지 않습니다."
그래서 나는 이용 약관을 지켰지만 카지노는 40유로 차액을 지불하지 않았고 고통스럽게 거부했습니다.
그래서 다시 당신의 도움이 필요합니다.
매우 감사합니다
데니스
Dear Casino Guru Team,
unfortunately I have another problem with a casino, this time Slotwolf from N1 Interactive.
I took advantage of the welcome offer with 100% bonus and 100 free spins spread over 5 days of 20 games.
I lost the deposit and the bonus, but won €2.85 with the free spins, with a wager of €128.25.
I made the wager and in the end there were €70 in my account, which I was able to pay out. However, the withdrawal was rejected and only €30 was credited to my account.
The casino says there is a maximum cashout of €30 on free spins. There is nothing in the terms and conditions!
It says the following there:
"2.1 STANDARD WELCOME PACKAGE
2.1.1 First deposit bonus
- To receive the bonus, you must make a deposit of 20 EUR / 20 USD / 30 CAD / 200 NOK / 30 NZD / 100 PLN / 2000 RUB / 3000 JPY / 100 BRL / 1500 INR / 7500 HUF / 300 ZAR.
- The bonus makes 100% of the deposit amount. The maximum bonus amount is 100 EUR / 100 USD / 250 CAD / 1500 NOK / 250 NZD / 500 PLN / 10,000 RUB / 15,000 JPY / 500 BRL / 8500 INR / 40,000 HUF / 2000 ZAR.
- The player wants to get 25 free spins per day for 4 days (100 free spins in total).
- Bonus and free spins must be wagered 45 times before the player can order a withdrawal.
- Free spins must be activated within 24 hours after receiving."
continue:
"6.1 NO DEPOSIT FREESPINS
- No Deposit Free Spins are defined as free spins which are issued in the following ways including but not limited to: no deposit bonuses, tournament prizes, special promotions.
- Maximum withdrawable amount which has resulted as a winning from any no deposit issued free spins, unless otherwise specified in Terms and Conditions of a specific promotion is determined by customer's VIP level at the moment of free spins result has occurred:
1. No level: 30 EUR / 30 USD / 45 CAD / 300 NOK / 45 NZD / 150 PLN / 3000 RUB / 4000 JPY / 150 BRL / 2500 INR / 11,000 HUF / 500 ZAR."
and:
"6.2 DEPOSIT FREESPINS
- Deposit Free Spins are defined as free spins which are issued as a part of deposit bonus.
- Maximum withdrawable amount which has resulted as a winning from any deposit free spins, unless otherwise specified in Terms and Conditions of a specific promotion is not limited to any amount."
So I have kept to the terms and conditions, but the casino has not and painfully refuses to pay me the €40 difference.
So I need your help again.
Thank you very much
Dennis
Sehr geehrtes Casino-Guru Team,
leider habe ich wieder ein Problem mit einem Casino, diesmal Slotwolf von N1 Interactive.
Ich habe das Willkommensangebot genutzt mit 100% Bonus und 100 Freispielen, die auf 5 Tage a 20 Spiele verteilt werden.
Die Einzahlung und den Bonus habe ich verloren, jedoch mit den Freispielen 2,85€ gewonnen, bei einem Wager von 128,25€.
Den Wager habe ich geschafft und am Ende waren 70€ auf dem konto die ich auch auszahlen konnte. Die Auszahlung wurde jedoch abgelehnt und meinem Konto lediglich 30€ gutgeschrieben.
Das Casino meint, es gäbe bei Freispielen ein Maximum Cashout von 30€. In den AGBs steht davon nichts!
Es steht dort folgendes:
"2.1 STANDARD WELCOME PACKAGE
2.1.1 First Deposit bonus
- To receive the bonus, you must make a deposit of 20 EUR / 20 USD / 30 CAD / 200 NOK / 30 NZD / 100 PLN / 2000 RUB / 3000 JPY / 100 BRL / 1500 INR / 7500 HUF / 300 ZAR.
- The bonus makes 100% of the deposit amount. The maximum bonus amount is 100 EUR / 100 USD / 250 CAD / 1500 NOK / 250 NZD / 500 PLN / 10.000 RUB / 15.000 JPY / 500 BRL / 8500 INR / 40.000 HUF / 2000 ZAR.
- The player will get 25 free spins per day for 4 days (100 free spins in total).
- Bonus and free spins must be wagered 45 times before the player can order a withdrawal.
- Free spins must be activated within 24 hours after receiving."
weiter:
"6.1 NO DEPOSIT FREESPINS
- No Deposit Free Spins are defined as free spins which are issued in following ways including but not limited to: no deposit bonuses, tournament prizes, special promotions.
- Maximum withdrawable amount which has resulted as a winning from any no deposit issued free spins, unless otherwise specified in Terms and Conditions of a specific promotion is determined by customer’s VIP level in the moment of free spins result has occurred:
1. No level: 30 EUR / 30 USD / 45 CAD / 300 NOK / 45 NZD / 150 PLN / 3000 RUB / 4000 JPY / 150 BRL / 2500 INR / 11.000 HUF / 500 ZAR."
und:
"6.2 DEPOSIT FREESPINS
- Deposit Free Spins are defined as free spins which are issued as a part of deposit bonus.
- Maximum withdrawable amount which has resulted as a winning from any deposit free spins, unless otherwise specified in Terms and Conditions of a specific promotion is not limited to any amount."
Ich habe mich also an die AGBs gehalten, das Casino jedoch nicht und weigert sich wehemend mir die 40 € Differenz auszuzahlen.
Somit benötige ich nochmal Eure Hilfe.
Herzliche Dank
Dennis
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