SlotLords Casino - 플레이어 계정이 폐쇄되었고 환불이 지연되었습니다.

I registered at this casino yesterday and simultaneously made a deposit through my myfinity account. The casino apparently received €45.

After logging into the casino, my account was deactivated.

Now the casino wants my sensitive data for my withdrawal. The casino received €45.00 and I demand that my refund is promptly processed.

Ich habe mich gestern bei diesem Casino angemeldet und gleichzeitig eine Einzahlung über mein myfinity vorgenommen. Das Casino hat augenscheinlich 45€ erhalten .

Nach dem Einloggen ins Casino, ist l das Konto deaktiviert.

Das Casino möchte nun für meine Auszahlung meine sensiblen Daten haben . Das Casino hat 45,00€ erhalten und ich fordere diese auf , dass meine Rückerstattung zügig zurückkommt.

Dear romzykt,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with SlotLords Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly there was no gaming activity on your casino account whatsoever?
• How did you learn about your account being blocked? 
• Which sensitive information did the casino request from you? Have you provided them?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I am a player from Germany, not Egypt.

There was no game activity. I sent you a screenshot.

Ich bin ein Spieler aus Deutschland, nicht Ägypten.

Es gab keine Spielaktivitäten. Screenshot habe ich Ihnen geschickt.

Thanks for your email.

You should be able to change your country of residence in the advanced settings when logged in to your casino.guru profile.

According to the casino's terms and conditions: https://www.slotlords.com/terms-and-conditions

11.2 The Casino reserves the right to check your identity prior to processing payouts and to hold any refund or withdrawals for the time needed to check your identity. In case you provide false or incomplete Personal Data, the withdrawal can be refused and the Player Account terminated, of which you will be informed by email. The Casino may be required to report the player's actions to the applicable regulatory bodies.

I understand this might be unpleasant, however, we believe your best option would be to comply, for your refund to be issued.

Please let me know about your decision on how you'll proceed.

I have contacted this casino and they are full of faxes.

I did not provide any false information. I just registered and deposited money! I verified my myfinity account, these ladies also have my ID card.

- the casino constantly asks for an account number.

Dear Thomas,

A bank account number is a principal identifier for a bank account. It is a unique number. The account number is different for each account holder; no two banks will have the same account number. For segregation, banks use different codes at the beginning of the account number.

I sent them a statement from my bank and gave them my IBAN.

If I deposit with myfinity, I would also like to get my money back.

This store has got to be a joke...

Ich habe mit diesem Casino , die faxen voll.

Ich habe keine falschen Daten angegeben. Ich habe mich neu angemeldet und eingezahlt! Ich habe mein myfinity Konto verifiziert, diese Damen haben auch mein Personalausweis.

- ständig verlangt das Casino eine Kontonummer.

Dear Thomas,

A bank account number is a principal identifier for a bank account. It is a unique number. The account number is different for every account holder; no two banks will have the same account number. For segregation, banks use different codes at the beginning of the account number.

Ich habe ihnen ein Kontoauszug von meiner Bank gesendet. Meine Iban mitgeteilt.

Wenn ich mit myfinity einzahlen , dann möchte ich mein Geld auch so zurückerhalten.

Dieser Laden ist doch wohl ein Witz ...

Are they kidding me!! Reply yesterday

Today I wrote to them again and asked. New answer!!

I've had enough of this organization 😡I have verified my myfinity. Sent my bank account details, sent my ID card.

Why does a casino even allow deposits and registration!? The account has been deactivated because players from Germany are not welcome.

Wollen die mich verarschen !!Antwort gestern 

Heute habe ich diese erneut angeschrieben und gefragt . Neue Antwort!!

Es reicht mir mit diesem Verein 😡ich habe mein myfinity verifiziert. Meine Bankkonto Daten gesendet , Personalausweis gesendet .

Warum lässt ein Casino überhaupt Einzahlung und Anmeldung zu!? Das Konto wurde deaktiviert, da Spieler aus Deutschland nicht erwünscht sind .

The case can be closed as solved, my deposit was credited to my myfinity account today.

Thanks

Der Fall kann als gelöst geschlossen werden , meine Einzahlung ist heute auf mein myfinity Konto verbucht .

Danke

Dear romzykt, 

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Tomas

Casino.Guru