Slotman Casino - 플레이어의 계정이 차단되었습니다.

Accidentally opened a second account, all of my details were the same as when I opened the first one. I deposited a total of 280 euros, nobody was interested there if I already had an account. I then won 500 euros which I wanted to cash out. puff cake. My account was blocked with the reference that I already have an account, I should get back the 280 euros I paid in, since then it's only been said that the department will contact me when I get the money. That's why I want to file a complaint as I don't get my money

Habe ausversehen ein zweites Konto eröffnet, alle Daten von mir waren gleich wie bei der ersten Eröffnung. Habe insgesamt 280 Euro eingezahlt, dort hat es keinen interessiert ob ich schon ein Konto besitze. Habe dann 500 Euro gewonnen die ich auszahlen lassen wollte. Pustekuchen. Mein Konto wurde gesperrt mit dem Verweis das ich schon ein Konto habe, meine eingezahlten 280 Euro soll ich wieder bekommen, seitdem heißt es nur die Abteilung meldet sich wenn ich das Geld bekomme. Deshalb möchte ich eine Beschwerde einreichen, da ich mein Geld nicht bekomme

Dear Kingeckrim,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I checked the terms and conditions of the casino and I found this: https://slotman.com/terms-and-conditions

9.2 Creating multiple Player Accounts by a single player can lead, at the sole discretion of the Casino, to termination of all such accounts and cancellation of all payouts to the player. The player shall not provide access to their Player Account or allow using the Website to any third party including but not limited to minors.

Could you please explain if either of your accounts was verified? Did you claim bonuses on either of your accounts?

Thank you very much in advance for your reply.

Best regards,

Tomas

Hello and thanks for the quick reply, my original account, which I no longer knew existed, is fully verified. I didn't use a bonus.

Sincerely

Tim

Hallo und danke für die schnelle Antwort, mein Ursprungs Konto von dem ich nicht mehr wusste das es existiert ist vollständig verifiziert. Einen Bonus habe ich nicht genutzt.

mit freundlichem Gruß

Timo

So basically I was withheld 500 euros by the casino, announcing that they would at least refund my 280 euros in deposits, but neither 280 nor 500 euros ever reached my account

Also im Grunde wurden mir 500 Euro vorenthalten vom Casino , mit der Ankündigung mir zumindest meine 280 Euro an Einzahlungen wieder zurückerstatten, aber weder 280 noch 500 Euro haben jemals mein Konto erreicht

Unfortunately, I still haven't received a cent to this day, I hope you can achieve something

Ich habe leider bis heute immernoch keinen Cent bekommen, ich hoffe ihr könnt was erreichen

Thank you very much, Kingeckrim, for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

The case can be closed, after I threatened a lawyer, the money was paid

Der Fall kann geschlossen werden, nachdem ich mit einem Anwalt gedroht habe , wurde das Geld ausgezahlt

Hi Kingeckrim,

Thank you for the update. I'm glad to hear that you received your funds. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Peter