Slotozen Casino - 플레이어가 보증금 환불을 요청하고 있습니다.

Casino closed my account (I wasn't aware that my laptop is using VPN) what is fine but they didn't give back deposited money.

All documents have been sent (they requested) but there are no feedback from their side and chat people are "not able" to provide any info!

Hello Rafal,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Do I understand correctly that the casino told you that your deposits will be refunded? Is 240 zł the amount of deposits that should be returned?

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear Rafal,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.