Slots.inc Casino - 플레이어의 상금은 몰수되었습니다.

I so believe I’m falling in one of the biggest and most serious online scams in online casino.

In summary:

Slots.inc operated by Kita b.v. licensed by curacao eGaming license number 1668 JAZ. As per the website Refuses to pay me 385000 USD three hundred eighty-five thousand US dollars by creating a new payout rule which is completely made up and created only after my win that never existed before and was created and published on 11 Nov 2024 and upon creating this new payout rule, they have confiscated 385000 USD of my pending withdrawal.

The new payout rule was created 75 days after my initial confirmed win of 105,000 USD of which slots.inc confirmed by email to pay into 4 instalments after several complaints and so confirmed in writing to pay 21250usd per month until January 2025.

After paying the first instalment in the month of October they have denied my previous confirmed win and decided to cancel the mutually agreed instalment plan and they have decided to confiscated all wins made in November which are additional new wins as well and to do so in a lawful image they have created a so called new rule called maximum win limit months after my confirmed and acknowledged win, and a week after my new wins.

What’s frightening about this rule is not only they have created this rule only after my win and solely for the purpose to deny and confiscate winnings which was won in crazy time in evolution gaming live casino, they have also used the license provider name curacao eGaming license CEG quoting the below phrase to implement a new payout rule on old wins before the rule was published on their website.

Luckily, I have terms and conditions downloaded after my win and have screenshots of them.

They have quoted in the name of license provider in a meaning that they were forced to implement it. They have quoted the following.

" Please note it is a required agreement from Curacao eGaming, not the casino. Slots.inc should have removed excess balance earlier, but as casino monthly withdrawal limits were bellow maximum daily win as per CEG and there was reasonable chance we won't have to apply CEG agreement. "

Acting like this rule was forced to them and is a required agreement and they claim they were supposed to remove it earlier but they had to remove and confiscate all pending withdrawals on Monday 11th of November 2024 75 days after my first win and 6 days after my second win and 5 days after my third win while accumulating a total balance of 392000usd so they created a new payout withdrawal rule using the name of the license provider as if they were forced to mandate and confiscate funds.

This rule was completely made up after several requests to increase my limit and they spent around 1 week with very little response telling me withdrawal increase request in under approval while they were creating the new payout rule to deny my win behind the scenes.

In addition to all that they have denied me from my right to responsible gambling tools to have a 24hours cooling off period after I set a 1usd loss limit. They instantly removed my limits and have tried once to deny me from adding loss limits to push me to play more and lose my funds, luckily it did not happen. Although I sent many complaints that why are you not following your terms and condition on the responsible tools 24hours cooling period they ignored and removed the tools and all limits instantly for more than 7 times in a week while I complain about it.

In Details:

Below has all details with dates, screenshots, and proof to support my claim for the above complaint and in every communication, since august 29 2024 on first win till date of November 12, 2024.

To be continued as i have 5000 spaces to write the comaint.

There is a continuation with 25 attachments in total to summarize everything with proof.

Hello shihada,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slots.inc Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Would it be possible to forward only the previous terms of the casino to nikolas.b@casino.guru for further review as the above attached proofs are quite enough to prove your statement.

Looking forward to your answer.

Regards,

Nick

Hello nick thanks foe accepting the complaint.

1) yes my account is fully verified and there is no issue about that.

2)winning was with real money only.

Winnings were made not in one day its an accumalative win.

They paid me 50k ans they refuse to pay me 385k usd after uploading a new term which is not existing in terms and conditions previously.

Also after agreeing to pay me they changed there mind and stoped the payment.

3)i will send you a complete Terms which was downloaded in september 2024 and other screenshots.

Hello shihada,

Thank you for providing the email. After reviewing the terms, I couldn’t find any clause that would justify the casino’s decision to confiscate your balance. I’ll now forward your complaint to my colleague Adam (adam.m@casino.guru), who will assist you further.

Wishing you the best of luck in resolving this matter.

Best regards,

Nick