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Dear robertgg1113,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

ive been told that it's been reviewed and sent over to payment provider to be processed out to me "very soon". Thanks for the help I appreciate your time

I still haven’t been paid even though on feb 12th I was told my withdrawal was approved and sent to payment provider and they would expect to receive confirmation about my payment being sent soon. That was 5 days ago. I keep being told the same thing every time I ask

Dear robertgg1113,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

I received notice my payment was sent via Bitcoin and 2 confirmations were already made at 9am this morning. 12 hrs later there is nothing on the blockchain or memepool pending and I haven't received the funds. I double checked with support who verified I used and they supposedly sent to my correct BTC address. Please help

Dear robertgg1113,

Some crypto payments may not be instant and can take a little longer to appear.

Can you please advise if you have received it since the casino's last message?

If still not, we will try to intervene.

Regards,

Nick

Dear robertgg1113,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.