Slots Plus Casino - 플레이어의 출금이 지연되었습니다.

hello, my account is fully verified as well as payment request approved.. and for the past 3 week I have not seen any progress or anything about status of my payout and I really would appreciate if someone can advocate for me and ensure my withdrawal gets processed ASAP. For the last 2 full weeks all I can get out of the withdrawal support team is the same generic message "You're withdrawal has passed our approval & verification stages and has been sent to our payment provider to be processed out to you with next batch of payments. We expect to have confirmation it's been sent to you soon" they won't elaborate any further and are going on 3 times as long to pay me as they originally said 5-7 days .

Dear robertgg1113,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear robertgg1113,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi Nick! I unfortunately have not received my payout yet. I still have received the same answer from every agent when I ask, that my "withdrawal has been approved and passed verification stages and has been sent to the payment processing team thats going to send out with their next batch of payments and they expect to send me confirmation about it being sent out soon" I first heard this in Feb 13th & 12 days later live support says the same scripted response and I haven't gotten a reply from the withdrawal teams email since the 17th assuring me I'll receive it soon and to check my email frequently for confirmation. I sincerely hope you guys can help me out here, I do everything right from the start made sure my account and documents were verified before I even deposited to avoid situations like this. In the past with one of their sister sites a friend of mine was having the same issue with for a month 3 days after you interveined he was paid out. I really appreciate the help and what you guys do is truly amazing!

Thank you robertgg1113 for all the information provided. I will now forward your complaint to my colleague Jana (jana.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear robertgg1113,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Slots Plus Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear robertgg1113,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email.Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (jana.k@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Jana