Slots Villa Casino - 플레이어가 계정 확인을 완료하기 위해 고군분투하고 있습니다.

I received a no deposit free chip. Term was with wagering requirements which I achieved and a max 100 withdrawal with a no deposit free chip. I have not been kyc verified as they denied because address had not completely matched. I spoke to customer support and they advised me to cancel withdrawal update my address to match documents I had sent. So I did they said that someone from kyc support would be in touch when completed. I had not heard anything about my kyc documents. So I went back to customer support they said again that their my address didn't match I said I've already done and the address on my account matches word for word on the document I sent. He said he will make a note and highlight my account. And someone should be in contact via email. Another week passed I decided to email the kyc support for slotsvilla they replied I needed to send through my proof of address. I immediately replied with the same document which is my bank statement. Then emailed to see if there was anymore issues. But no response for over a week now also sent a message to customer support they seen my message but I did not get a response. I have emailed again today in hopes to get a response.

Thanks Alana.

Dear Alana,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious casinos takes KYC lightly.

Do I understand it correctly that updating the information regarding home address seems to be the only obstacle standing between you and your winnings? Have you submitted all the other personal documents required for the verification?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Alana,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hi yes I have supplied everything they have asked.

Told me it was just my address.

I updated my details so the address matched the document they had.

When I addressed them. They wanted me to resend so I did nearly a month ago now. I also have contacted live chat support they ask me my query. I ask them regarding my withdrawal. And no response.

Thanks Lana

Thank you very much, Alana, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

I would like to ask Casino Slots Villa to join us and help us resolve the player's issue.

That would be helpful. To sort things out.

We haven't receive any answer from the casino yet. Please note, if you won't respond within the next 7 days the complaint will be closed as unresolved which could lead to casino's rating deduction.

Hi i havent been able to make contact i have tryed again via live chat the asked what i needed help with then no responce since then.

Thanks

Dear Alana,

Unfortunately, we haven't receive any respond from the casino. I'm really sorry that we can't help you more but as the casino is non responsive, there isn't much we can do. The complaint will now be closed as unresolved which could negatively affect the casino's rating. Please do not hesitate to contact us if you will come across any other trouble in the future, we will glady try to help.

Best regards,

Nick

Casino.guru