Slots Villa Casino - 플레이어가 철수에 대해 알 수 없는 문제를 겪고 있습니다.

I want to withdraw 100 $ after i met the wagering requirement but there no way to do it ??

Dear Baskabotte,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Slots Villa Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? What exactly is the issue with the withdrawal? I will be waiting for your reply patiently.

Best regards,

Nick

Hi Nick,

There a lots of problems. First there's no way to find a place to send the KYC documents. Second i send a email to them and still wait for a response. Third, the withdrawal page have severe bugs that make impossible to complete anything. So that's all for now.

Thanks in advance !!

Dear Baskabotte,

You need to send KYC Documents (ID proof and latest address proof) to kyc@slotsvilla.com.

For more queries, please visit: https://www.slotsvilla.com/terms

Please let us know the issue you are facing in withdrawal page, we will check and let you know.

Dear Baskabotte,

Please do as the casino advises and let us know the outcome.

Dear Baskabotte,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Ok i'm gonna try that and let you know what is going on. Thanks again

Dear Baskabotte,

Could you please advise if there's been any update since your last post?

Dear Baskabotte,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.