SlotsandCasino - 플레이어의 철회가 지연되었습니다.

I signed up on sportsandcasino around May 25th, and after they had correctly identified the documents I filed and started playing.

The first time I deposited I took advantage of the welcome bonus but unfortunately I lost.

The day after on May 31, 2021 I re-deposited about € 50 and won € 241.

They have been waiting since that time for the withdrawal and when I try to contact them they say that they have problems with payments and that they do not know when the withdrawal will be processed.

I find this behavior truly shameful.

I am attaching screenshots showing the current situation, in the hope that no one will be scammed by this casino anymore.

Dear Fedora,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Do I understand correctly that it is a first attempt to withdraw winnings from this casino?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hello Petronela, first of all I really want to thank you and all the casinoguru staff for your service.

Regarding my complaint to sportsandcasino I am in contact with them via email and yesterday they again sent their apologies saying that my withdrawal will be processed shortly (just as it has already happened several times last week).

In my opinion they are wasting time hoping that I get tired and stop asking about the withdrawal.

I hope this is not the case, however before depositing I made sure I have successfully completed the KYC just to avoid delays in this regard.

I am attaching the email they sent me yesterday.

If there are updates about my problem, it will be my responsibility to report it in this form

I fully understand your frustration, Fedora. However, I will set the timer for additional 6 days and if there’s no development by Monday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Thanks very much, you are really kind and I really appreciate the service that casinoguru offers for the players.

Thank you very much, Fedora, for your kind words, but most importantly, for your patience. I will check back with you on Monday.

i’m still waiting for my money 🙁

Thank you very much, Fedora, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thanks very much, you are very kind

Hello Fedora!

From now on I will try my best to help you with your issue. I would like to invite representatives of SportsandCasino.com to join this discussion and help us resolve the withdrawal problem.

We would like to ask SportsandCasino.com to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Hello, they finally sended me the money, anyway it's not a good thing wait for more then one month for 241€....

Hello Fedora!

I am glad to see the positive news. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.