SlotsTitan Casino - 플레이어의 탈퇴가 지연되었습니다.

Requested a withdrawal last September when I email them never get a reply if I try to speak on live chat they keep throwing me off

Dear Shazza,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you please confirm that you passed the KYC verification? Have you ever made a successful withdrawal before?

Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear Shazza,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hi Kristina

yes I am verified and have made a successful withdrawal before, live chat tell me to email support concerning withdrawal but they never reply

shazza (Irene)

Thank you very much for your reply, Shazza. What payment method to withdraw your winnings have you opted for? Was it the same one you used before?

Also, what is the current status of your withdrawal request, please? Is it marked as pending or processed?

Yes the same withdrawal as before the status is pending

Thank you very much Shazza for providing all the necessary information. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Shazza,

I looked at your complaint and will do my best to help you. I would like to invite SlotsTitan Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

We would like to ask the SlotsTitan Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.