SlotsTitan Casino - 플레이어의 탈퇴가 지연되었습니다.

Hi.I have been waiting for my money for more than a month(400 pending 400 slotstitan accaunt)

they do not respond to emails

Dear uguns79,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I have sent the documents for inspection a month back

I have not withdrawn money before

Chat replies wait email

Thank you for your reply, uguns79. Have you received any confirmation regarding successful verification? Have you accumulated your winnings with or without an active bonus, please?

Also, I am sorry, but I haven't found any emails from you. Could you please forward them again? My email address is kristina.s@casino.guru. Thank you in advance.

I have not received an answer from them

I’m very sorry but you haven’t answered any of my previous questions. Please check my last reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

the documents were sent to his email but there was no reply,

was an active bonus which bets I made

Could you please advise which documents have you provided and when exactly?

What is the current status of your withdrawal request, please? Is it still marked as pending in your account?

Status pending

sent passport copy,adress letter and card photo

Thank you very much uguns79 for your cooperation. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Thanks

Hello uguns79,

I looked at your complaint and will do my best to help you. I would like to invite SlotsTitan Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Hi.my money stays more than a month in pending mode

they do not reply to mail

is there anything known?

We would like to ask the SlotsTitan Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

what else can you do write where to pay the money

Dear uguns79,

I'm afraid that at this point we are not able to help you get your winnings. This Casino is not licensed, its rating is very bad and they are not responding to our queries. I can only recommend you always check our review before playing in any online casino.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.