Slottica Casino - 플레이어가 Skrill을 사용하여 돈을 인출하는 데 어려움을 겪고 있습니다.

Hello Blumi66,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I checked the General T&Cs, and this is what I found:

„All withdrawals must be done through the same payment method chosen by you when placing a deposit, unless we decide otherwise or are unable to do so. If you deposit using a number of payment methods, we reserve the right to split your withdrawal across such payment methods and process each part through the respective payment method at our discretion and in accordance with anti-money laundering policies and regulation."

We will contact the casino and ask for their cooperation to resolve this matter, but, before we do so, I would like to know if you were offered any alternative methods to withdraw your funds other than Skrill? I truly believe that we will be able to help you to resolve this unpleasant situation as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Thank you very much Blumi66 for providing all the necessary information. I will now transfer your complaint to my colleague Juli who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Good Morning,

HR manager Rossner reported yesterday and regretted for the umpteenth time that I would get my money, but nothing happened.

Supposedly, Skrill doesn't work with them, which I don't really want to believe.

I now have a new payment request that is still open but is sure to be rejected.

The people should simply make a normal transfer to my bank account, I have given the data to the payout team, do not understand why nothing happens there

Kind regards.

Gerhard Blumauer eh

Guten Morgen,

gestern noch hat sich der Personalmanager Rossner gemeldet und zum x-ten Mal bedauert, dass ich mein Geld bekommen werde, jedoch geschehen ist nichts.

Angeblich funktioniert bei denen Skrill nicht, was ich nicht wirklich glauben will.

Ich habe jetzt eine neuerliche Auszahlungsanfrage laufen, die noch offen ist, aber sicher auch abgelehnt wird.

Die Leute sollen doch ganz einfach eine normale Überweisung auf mein Bankkonto tätigen, die Daten dazu habe ich ja an das Auszahlungsteam übermittelt, verstehe nicht, warum da nichts passiert

Mfg.

Gerhard Blumauer e.h.

Good evening,

Slottica.com has just informed me (by email) that they wanted the profit in favor of my Mastercard

paid out at N26, but did not work, I do not understand the procedure. They should simply transfer the money to my bank account at ING-Bank in Austria, or to my Skrill account!

My patience is exhausted !!!

If I do not receive the money immediately, I will take all the means available to me, including a complaint.

The people of Slottica have a deposit from me that you don't pay back, that's fraud !!

Kind regards.

Gerhard Blumauer

Guten Abend,

gerade eben hat mir Slottica.com mitgeteilt ( per Mail) Sie wollten den Gewinn zu Gunsten meiner Mastercard

bei N26 ausbezahlen, hat aber nicht geklappt, ich verstehe die Vorgangsweise nicht. Die sollen das Geld ganz einfach auf mein Bankkonto bei der ING-Bank in Österreich überweisen, oder auf mein Skrill Konto !

Meine Geduld ist erschöpft !!!

Wenn ich das Geld nicht umgehend erhalte, werdeich alle mir zur Verfügung stehenden Mitteln ergreifen, bis hin zu einer Anzeige.

Die Leute von Slottica haben eine Einzahlung von mir, welche Sie nicht zurückzahlen, das ist Betrug !!

mfg.

Gerhard Blumauer

Enclosed the mail from Slottica

Kind regards.

Gerhard Blumauer

Anbei das Mail von Slottica

mfg.

Gerhard Blumauer

Beautiful good day,

I requested payment again 1 minute ago, on my SKRILL ACCOUNT - gblumauer@web.de!

PLEASE help me get these people from Slottica Casino to FINALLY DO THIS !!!

Thank you,

Yours sincerely

Gerhard Blumauer

Schönen guten Tag,

habe vor 1 Minute die Auszahlung neuerlich angefordert, auf mein SKRILL-KONTO - gblumauer@web.de !

BITTE helfen Sie mir, dass diese Leute von Slottica Casino dies NUN ENDLICH ERLEDIGEN !!!

Ich danke Ihnen,

mit freundlichen Grüssen

Gerhard Blumauer

LATEST FINDING!

I just spoke to my bank (N26), which issues my credit card master card.

Slottica tried to debit from my account (or card) at: 000 RAPIDA2CARD, so it didn't work.

This is qualified fraud!

Kind regards.

Gerhard Blumauer

NEUESTE ERKENNTNIS !

Habe gerade mit meiner Bank (N26) gesprochen, die meine Creditkarte-Mastercard stellt.

Slottica hat versucht unter : 000 RAPIDA2CARD € 214,-- von meinem Konto (oder eben Karte)abzubuchen, deshalb hat es nicht funktioniert.

Dass ist qualifierter Betrug !

mfg.

Gerhard Blumauer

Hello Blumi,

Thank you for the quick reply. We will contact the casino and ask for their cooperation to resolve this matter.

Thank you for helping me !!

Good night,

Kind regards.

Gerhard Blumauer

Danke, dass Sie mir helfen !!

Gute Nacht,

mfg.

Gerhard Blumauer

THANKS, I got my money

Yours sincerely

Gerhard Blumauer

DANKE, ich habe mein Geld bekommen

mit freundlichen Grüssen

Gerhard Blumauer

Hello, Blumi66!

Sorry that you met that difficulties. And I am sorry if any confuses was occurred, while you have tried to withdrawal your win!

I believe it won``'t happen any more.

Kind regards,

Slottica Casino

That's great news, congratulations! You are very welcome. Thank you for using the Casino Guru complaint resolution center. We will now close the complaint as 'resolved' in our system. Should you need any further help, feel free to contact us.