Slottica Casino - 플레이어의 결제 수단 확인이 누락되었습니다.

Hello, I wanted to leave my complaint as I am unable to withdraw my money. It says that my payment method needs to be verified, but it does not give me the option to verify it. Without this verification, it won't allow me to make the withdrawal, and I don't know what else to do. I have sent messages to support, but none have been answered. The website doesn't give me the option to upload a verification or anything, so I can't withdraw my money. I was able to verify my identification and it was accepted, but there is no option for verifying payment methods. I attempted to make two withdrawals and both were rejected.

Hola, quería dejar mi reclamo ya que no puedo realizar el retiro de mi dinero, me dice que falta verificar el método de pago pero no me da la opción de poder hacer la verificación. Sin esta verificación no me deja realizar el retiro y ya no se que hacer. He enviado mensajes al soporte pero no me han respondido ninguno. En la pagina no me da la opción para poder subir una verificación o algo, no puedo retirar mi dinero. Pude hacer la verificación de identificación y me la aceptaron, pero la verificación de métodos de pago no me da ninguna opción. Intenté hacer dos retiros y me los rechazaron

Dear victorbp,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Do I understand correctly that verifying the payment method seems to be the only issue?
• When was the last time you contacted the casino regarding this issue?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear victorbp,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.